RETURNS:
No returns of exchanges without an RMA# and the original invoice #. Packages must be inspected upon receipt. Any shortages or claims must be reported within 10 days. Returned packages are subject to inspection before replacement/refund is given (subject to a 15% restocking fee) Canceled orders will be subject to a 6% credit card processing fee.
Special order parts will Not be Returnable. Modified or painted parts are Not Returnable.
SHIPPING:
Orders are shipped by the most economical means unless otherwise specified.
Customer will be charged a 15% handling charge plus freight on all refused shipments.
Claims for damaged or lost merchandise must be made direct to the freight carrier (UPS, FedEx or trucking company).
BACK ORDERS:
Any item not in stock when order is shipped will be placed on back order. All back orders will be noted on customers’ packing slips and invoices. Back ordered parts will be shipped immediately when available
DEPOSITS:
Deposit of 50% required on all frames, chassis and 100% on special orders.
LIABILITY:
Total Cost Involved Engineering will not be liable for personal or property damage caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection.
MANUFACTURERS RIGHTS:
Total Cost Involved reserves the right to update, change or modify any product or policy as the company deems necessary without notice. If you have any questions pertaining to our products or policies please call or email.