Thank you for choosing Total Cost Involved! Our goal is to provide you with exceptional service. Please note the following information regarding lead times for your orders:
- Lead Time: Our standard lead time is 24-48 business hours.
- Business Hours: Our business hours are from Monday to Friday, 8 AM to 5 PM Pacific Time.
This means that orders placed during our business hours will typically be processed within 24-48 business hours. Orders placed outside of our business hours will be processed on the next business day. We appreciate your patience and understanding as we work to ensure the timely delivery of your products. If you have any questions or need further assistance, please don't hesitate to contact our customer support team at 800-984-6259.
At Total Cost Involved, our goal is to ensure your complete satisfaction with your purchase. We understand that sometimes a product may not be what you expected, so we have outlined the following return policy for a hassle-free experience:
- Returns and Exchanges: To be eligible for a return or exchange, you must obtain a valid RMA (Return Merchandise Authorization) number along with your original order number. Please contact our customer service to begin the return process.
- Inspection upon Receipt: Upon delivery, please inspect your items carefully. Report any discrepancies, damages, or defects to our customer service within 10 days of receipt to ensure prompt resolution.
- Customer's Shipping Responsibility: Customers are responsible for the shipping costs to return the product. Ensure that the items are securely packaged to prevent damage during transit.
- Resale Condition: For full refund, returned products must be in a condition that allows for resale. They should be unused, unaltered, and in the original packaging.
- Restocking Fee: All returned items are subject to a thorough inspection. A 15% restocking fee will be applied to items returned in a non-original condition or packaging, affecting their resale value.
- Non-Returnable Items: Parts that have been modified, installed, or painted are not eligible for return.
- Return Time Frame: You have 30 days from the delivery date to return your product. Please ensure that the return process is initiated within this time frame.
Our return process is designed to ensure the quality of our products and the satisfaction of our customers. If you need assistance with a return or have any questions about our return policy, please contact our customer service team to initiate the return process and obtain an RMA number.
Thank you for shopping with Total Cost Involved, and we appreciate your understanding of our policies as we strive to provide you with the best possible shopping experience.